Service Support
We always put customer needs at the heart of everything we do, building a one-stop service system that covers the entire process—from pre-sales to in-sales and post-sales—and providing global food and beverage companies with professional, efficient, and attentive sterile packaging solutions support.
Pre-sales Consultation and Customized Solutions
- Assemble a team of seasoned industry consultants who provide 24/7 responsive support, accurately interpreting customers’ product characteristics (such as dairy products, juices, plant-based protein beverages, etc.), capacity requirements, and compliance standards.
- Based on the customer’s brand positioning, packaging specifications, and environmental sustainability requirements, we provide customized packaging design, material selection, and process optimization solutions, along with supporting sample testing and performance validation services to ensure the solutions’ suitability.
In-Process Production and Logistics Support
- Full-process visualized production tracking and real-time synchronization of order progress, supported by a 15,000㎡ smart warehousing and logistics center, enable efficient collaboration across raw material inbound, production processing, and finished goods outbound.
- We integrate global logistics resources to provide multimodal transportation solutions, including sea freight, air freight, and land transportation, covering key markets such as Europe, Southeast Asia, Africa, and the Middle East. This ensures on-time delivery under a production capacity of 2.5 billion packages per year and addresses pain points in cross-border transportation.
After-sales Technical Support and Quality Assurance
- Equipped with a professional technical service team, we provide on-site and remote support—including installation guidance, operational training, and troubleshooting—to ensure seamless compatibility between packaging materials and the customer’s production line.
- Strictly adhere to international quality standards and establish a product traceability system. In the event of any quality issues, we will respond within 24 hours and provide a solution within 48 hours. We also offer lifelong technical upgrades and recommendations for environmental improvements.
- Conduct regular customer follow-ups, collect usage feedback, and continuously optimize products and services to help customers reduce costs and improve efficiency, aligning with the food industry’s need for sustainable development.
ThPak Packaging Co., Ltd.
ThPak Packaging Co., Ltd.
Leave a message for inquiry
Copyright © Henan Taihe Packaging Co., Ltd.
WhatsApp：00864000068285
Smart Customer Service
WeChat
Service Hotline：0086400-006-8285
Email：ales@thpak.cn